Alicia Mahon is a full time real estate professional with William Pitt Sotheby’s International Realty, where she represents buyers, sellers, and investors. She is part of The Susan Santoro Team, which closed more than $83 million in sales in 2025 and ranked first in both revenue and units within its office. Alicia also received the William Pitt Sotheby’s International Realty Platinum Award in 2025 and was once again recognized as a Five Star Real Estate Agent by Connecticut Magazine. The numbers matter, but they are only part of her story. Alicia came to real estate from the home remodeling industry, and she still walks into every property thinking about what it could become. She sees her role less as selling homes and more as advising the people who live in them. “Trust is built in the moments that happen between finding the house and getting to the closing table,” she said. Those moments are where she spends most of her energy. Inspections, appraisals, negotiations and clients who are buying and selling at the same time all require patience and planning. Alicia has built her business around relationships, results, and steady communication by staying close to her clients through all of it.
A Remodeler’s Eye
Alicia’s years in remodeling shape how she looks at a house. “I can walk into a property and see beyond what is there today,” she said. For sellers, that means knowing which improvements will actually make a difference. For buyers, it means recognizing potential along with possible concerns. Investors get a look at the property from both a real estate and a value standpoint. It is a perspective many agents do not have, and it gives her clients clearer information when they weigh condition, renovation, and value.
Advisor Before Salesperson
Alicia does not see real estate as simply buying and selling homes. She looks at the house, the financial decision behind it and the person or family she is representing. Her approach is grounded in giving clients clear, honest advice so they can make informed decisions with confidence. She believes clients should understand what they are buying and feel confident in their decisions. She encourages people to choose an agent who will communicate, advocate and speak up when something doesn’t feel right, rather than one who says what they want to hear.
When Things Get Difficult
Real estate transactions involve many moving parts, from inspections and appraisals to negotiations and coordinating a purchase and sale at the same time. Alicia brings a steady, hands-on approach to managing those details. “I don’t disappear when things get complicated. I get more involved,” she explained. She works through the details, asks questions, and brings in the right people to help keep the process moving forward. Many of her clients arrive uncertain about price, competition, or what to expect. She communicates constantly, tries to anticipate problems early, and keeps the focus on solutions rather than stress.
Honest Advice for Buyers and Sellers
Alicia tells clients not to let emotion make the entire decision. Buyers should weigh value, location, condition, and whether a home fits their goals over time. Sellers need to listen to the market instead of holding on to what they feel the home should be worth. She helps clients assess their options carefully, keeping their long-term interests at the center of every decision. She also advises against waiting for perfect conditions. Markets, interest rates, and lives all change, so she helps clients decide based on their own situation.
Growth, Family and What Comes Next
Alicia was drawn to real estate by the chance to build something of her own while working directly with people. Like any business, her career has brought lessons that have helped her grow and refine her approach. She reflects on her experiences, considers what she can learn from them, and applies those lessons moving forward. Her family keeps her going. She is a wife and mom to Olivia and twins Brayden and Brody, and she wants them to see that hard work and being present can go together. Her goal is not simply more transactions, but to be the person people call for real estate advice, whether they are moving now or five years from now.
Much of her business already comes from repeat clients and referrals. When former clients call her years later for advice or recommend her to someone they care about, she knows she has done her job. For Alicia, that kind of trust is the clearest sign the work is being done right.
