At SuiteWorld 2025, Evan Goldberg introduced NetSuite Next, new AI tools, a BILL payments tie-up, Subscription Metrics, and data centers in Brazil.
NetSuite used SuiteWorld 2025 to present a broad update to its cloud enterprise resource planning platform. The company introduced NetSuite Next, along with platform advances, a payments partnership, and an expansion of its infrastructure. Founder and executive vice president Evan Goldberg described the plan as a practical move to place artificial intelligence inside daily work for finance and operations teams.
NetSuite Next is the new experience that the company plans to roll out to customers in North America within the next twelve months. The release embeds conversational intelligence and agent-guided workflows across the application. A natural language assistant called Ask Oracle sits at the center. Users can search data, navigate records, create analyses, and take actions in plain language while seeing explanations of how results were produced. The experience is built on Oracle Cloud Infrastructure and respects existing roles and permissions so that insights and actions follow company policy. Customers can move to NetSuite Next without migrating custom work.
Several features define the new experience. AI Canvas gives teams a visual workspace to explore data together and launch agent-guided processes. Narrative summaries place short explanations and trend callouts inside records and reports so that users can spot a risk or opportunity without building a custom analysis. Document and knowledge integration allows the system to read invoices, contracts, receipts, policy guides, training documents, and purchase orders. Extracted details can drive workflows such as matching charges to purchase orders or flagging exceptions for review.
NetSuite also expanded the SuiteCloud Platform so customers and partners can compose their own AI features. An AI Connector Service lets organizations select models, set the data those models can access, and govern how they interact with NetSuite. The service follows open standards, including the Model Context Protocol. SuiteAgent frameworks enable developers to build agents that run on the platform and that users can monitor and interrupt. New AI Toolkits expose services for document analysis, reasoning, and narrative reporting for direct use inside SuiteApps and workflows. Two AI assistants focus on productivity. A SuiteCloud Developer Assistant helps with code and documentation. A SuiteFlow Assistant helps administrators design and refine workflows using natural language. AI Studios gives teams control over prompts and narrative output before anything goes live.
Finance operations were another focus. NetSuite and Bill announced an embedded payments partnership for United States customers. The arrangement powers NetSuite Intelligent Payment Automation so finance teams can capture bills, generate payment proposals, execute runs, and reconcile inside the system of record. Activation is designed to be quick for any United States bank. Customers also gain access to the large vendor network operated by Bill. The goal is faster payment cycles with fewer manual steps and real-time status inside NetSuite.
For companies with recurring revenue models, NetSuite introduced Subscription Metrics. The package brings together customer history, subscriptions, and revenue data so leaders can see performance in one place. Dashboards include measures such as annual and monthly recurring revenue growth, net revenue retention, lifetime value, total contract value, and payback on customer acquisition cost. Roll forward reporting shows what drives changes in recurring revenue over time. Cohort heatmaps reveal patterns by signup date. OneWorld constant currency support helps global firms compare results without exchange rate noise. Subscription Metrics is available now at no additional cost, with AI-generated narratives expected next year.
NetSuite also expanded its reach with new data centers in the Oracle Cloud Sao Paulo Region and the Oracle Cloud Vinhedo Region. Local hosting can reduce cross-border transfers, improve response times, and support data residency needs in Brazil and across Latin America.
The company also broadened its partner network. A new SuiteApp AI Marketplace showcases partner applications with verified security and performance. Partners can earn AI or AI Elite badges based on where their models are hosted and how they integrate with NetSuite.
Customer stories supported the updates. Bero reported shorter monthly close cycles as it scaled operations. Chomps cited faster closes and stronger inventory visibility across national retail. PetLab Co said the suite helped it pass two hundred million dollars in yearly revenue and support new investment. In Australia, Kieser reduced year-end close time after replacing spreadsheets with NetSuite enterprise performance tools. The company’s announcements mark a decisive step toward embedding practical AI across its global customer base.
