How ChatGPT Is Streamlining Email Marketing

By John Boitnott John Boitnott has been verified by Muck Rack's editorial team
Published on May 11, 2023

Email marketing is one of the most cost-effective marketing channels and consistently delivers one of the highest ROIs among digital marketing channels. As of 2020, the global email marketing market was valued at around $7.5 billion. It’s not the highlight of an entrepreneur’s typical daily schedule, but whether you like it or not, email is here to stay. Although its demise is often predicted, email continues to persist as the gold standard of communication in the professional space.

Even as the market grows, inefficiencies and limitations have frustrated email marketers since the dawn of the internet. Luckily, AIpowered email productivity tools have entered the scene to help make emailing a little less painful and much more efficient. Thanks to AI, email marketing’s value is expected to expand in coming years and is projected to reach an estimated value of $17.9 billion by 2027.

The Evolution of Email Marketing

The history of email marketing can be traced back to the early stages of the Internet, as businesses began to recognize the potential of email as a cost-effective and efficient marketing channel.

By the early 2000s, advancements in technology allowed marketers to create more visually appealing emails, track open and click-through rates, and implement segmentation strategies for better targeting. Email service providers began to emerge to manage and deliver email marketing campaigns on behalf of businesses.

In the 2010s, marketing automation platforms gained popularity, letting businesses automate and streamline their email marketing efforts. The importance of personalization and subscriber engagement took center stage, as marketers sought to create more relevant and targeted email campaigns.

However, email marketers faced several challenges that limited the effectiveness of their campaigns. Marketers had to rely on basic personalization techniques, such as using the recipient’s name in the subject line or email body. The lack of advanced tools made it difficult to deliver highly personalized content tailored to each subscriber’s preferences and behavior.

Crafting personalized subject lines and email copy required significant time and effort from marketing teams. As businesses grew and email lists expanded, it became increasingly challenging for marketers to manage and scale their email marketing campaigns without compromising quality and personalization.

The Impact of AI on the Industry

With critical inefficiencies, and automation and personalization at the core of most email marketing strategies, the door was left wide open for AI platforms like ChatGPT to supercharge the email marketing industry as a whole.

Ajay Goel, founder of the mail marge and mass email tool GMass, has long understood the utility that AI tools like ChatGPT could bring to email marketing.

ChatGPT has made people rethink what AI can do, both professionally and personally,” says Goel. “Before ChatGPT, people were largely skeptical of what AI could do. Now, we’re wondering if there’s anything it won’t be able to do.”

AI-driven tools like GMass’ newly launched The Reply Project enables marketers to create highly personalized content, optimize subject lines and copy, automate workflows, and analyze large amounts of data for better targeting and segmentation. As a result, email marketing can become more efficient and effective, driving better engagement and conversion rates.

GMass offers various features such as personalized email content, automatic follow-ups, real-time analytics, and the ability to send large-scale campaigns to thousands of recipients. The platform has gained traction for its user-friendly interface, integration with the Gmail platform, and its AI powered reply tool.

The Reply Project

The recently launched The Reply Project is essentially an AIpowered reply management feature designed to help users efficiently manage and organize replies to their email campaigns. The ChatGPT integrated feature lets users filter incoming replies and easily customize responses.

Goel says the utility of ChatGPT in email marketing is hard to overstate.

“You can have it generate tons of possible subject lines. It can write the emails themselves — and you can guide it on tone, length, and style. It can proofread your emails,” says Goel. “For non-native speakers, it can help you avoid mistakes in everything from grammar to tone.”

Ultimately, GMass intends for the feature to streamline the process of handling responses to email campaigns, saving users time while maintaining high levels of engagement with audiences.

According to GMass internal tests, people were able to get through the email replying process 10X faster with The Reply Project than with the standard Gmail interface.

ChatGPT does the work that email marketers have always hated doing. It’s great to ask it for 20 possible email subject lines and get them back in a matter of seconds,” says Goel. “Whether it’s outlining an article, writing code, composing an email, or even educating you on the basics of a topic, ChatGPT is a resource that can take care of your ‘lower value’ work to free you up for the ‘higher value’ work.”

The Reply Project’s effective use of AI streamlines the email response process and frees up employees to work on the things that matter most. Email marketing is one of the industries that has a lot to gain from the advent of ChatGPT, and tools like The Reply Project are turning what was once an email marketer’s fantasy into reality before our eyes.

By John Boitnott John Boitnott has been verified by Muck Rack's editorial team

Journalist verified by Muck Rack verified

John Boitnott is a reporter at Grit Daily on From the Ground Up and Grit Daily's Daily Update. He is a journalist and digital strategist who has worked at TV, print, radio and Internet companies for almost 25 years. As a professional writer with a background in the newsroom, he's advised and created content for a wide variety of companies and publishers, helping them build their popularity. He has also written for Entrepreneur, Motley Fool, Inc., BusinessInsider, Fortune, NBC, Fast Company, USA Today and Venturebeat.

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