The holiday season is make or break for most retailers. The shelves are stocked, the online store is humming with activity, and customers are eager to grab the latest deals. It’s chaos, and behind the scenes isn’t much better. Inventory data isn’t syncing between the e-commerce platform and the physical store, resulting in stockouts on popular items and delays in restocking returns. Orders from the website are getting lost in the system, leading to cancellations and angry customer complaints. The marketing team, unaware of what’s truly available, sends out a promotion for an item that sold out hours ago, frustrating eager customers and leading to missed sales opportunities. Further compounding the madness, the warehouse struggles to keep up with demand due to poor communication between systems, causing shipment delays.
This scenario is a reality for many retailers, the systems are fragmented and data is siloed creating a continuous wave of inefficiencies and lost revenue. The problem isn’t just about lost sales; it’s also about the ripple effect on customer satisfaction, brand reputation, and ultimately, the company’s bottom line. This is where Abi Sachdeva steps in, offering a game-changing solution, Ekyam, that seamlessly connects, manages, and streamlines every aspect of their operations.
With a prolific career spanning over 24 years in technology and 16 years dedicated to retail, Abi’s vision for Ekyam.ai represents the culmination of decades of hands-on experience and strategic insight with some of the most prominent and prolific retailers. Working with industry giants RentTheRunway, QVC, Tory Burch, and 1-800-flowers as Chief Technical Officer and as the technology leader of SendTheTrned (acquired by QVC in 2011) has equipped him with a deep understanding of both technological innovation and retail dynamics.
Ekyam, pronounced “e-kyam,” is an AI-driven platform designed to seamlessly integrate various retail systems—ERP, WMS, OMS, POS, and e-commerce platforms — into a unified, real-time interface. What makes Ekyam unique is its ability to deliver this sophisticated integration without the need for large engineering teams or costly middleware, making it a scalable and cost-effective solution for all retailers.
Abi’s experience in retail has given him a deep understanding of the industry’s most pressing challenges, particularly the complexities and inefficiencies caused by siloed systems. As Abi observed, “Retailers have become more like tech companies, hiring large teams of engineers to build and maintain APIs that connect their fragmented systems. This approach is not only costly but also time-consuming, often leading to delays in critical operations like inventory management and order processing.”
Ekyam was born out of a need to address these issues head-on. “This is a fully managed platform,” Abi explains. “The most important thing for retailers is their inventory — that’s their bread and butter. Knowing your real inventory status, how much they have, where it’s located, and how to optimize sales — that’s where Ekyam excels.”
Ekyam’s AI-powered platform does more than just connect systems; it transforms them into a cohesive, efficient ecosystem. The platform can restock returned products within minutes, a process that typically takes days in traditional setups. It also provides marketing teams with accurate, real-time inventory data, allowing them to create targeted campaigns that align with actual product availability, thus reducing the risk of promoting out-of-stock items.
Ekyam stands apart from competitors like Celigo and Boomi by focusing exclusively on retail. While other platforms may offer broader integration solutions, Ekyam’s specialization allows it to deliver more effective and efficient results specifically geared toward retailers. The platform’s ability to manage inventory, create new connections, and provide real-time insights through a comprehensive dashboard is unmatched in the industry. And with its EDI product, Ekyam simplifies the complex process of connecting retailers’ ERP systems with those of their B2B partners, reducing the setup time from weeks to mere moments.
The core team at Ekyam is skilled, dedicated, and well-equipped to scale the platform and meet the demands of the ever-evolving retail industry. The team’s vision for Ekyam is not just about solving today’s problems but about anticipating and addressing the challenges of tomorrow. “Our focus is on inventory and orders,” Abi notes. “These are the critical components of retail, and by mastering them, everything else falls into place.”
For investors, Ekyam presents a unique opportunity. It’s a platform built on a foundation of deep industry knowledge, technical expertise, and a clear vision for the future of retail technology. Abi’s track record of success, combined with the platform’s innovative approach, positions Ekyam as a high-growth potential investment, offering scalable solutions that meet the needs of both retailers and investors alike.
Ekyam is not just another retail tech solution; it’s a game-changer for the industry. With its ability to unify and optimize retail systems, reduce costs, and enhance customer satisfaction, Ekyam is set to transform the way retailers operate, driving efficiency, profitability, and long-term growth.
