Himanshu Rathore has become a standout leader in the world of global operations, guiding TP (formerly Teleperformance) in Thailand through one of the most impressive growth stories in the company’s network. With more than 25 years of experience across India, North America, the Middle East, and Southeast Asia, he recognized early that Thailand was an ideal place to build a multilingual, high-performing hub. The country’s warm culture, cosmopolitan energy, and rapidly expanding digital infrastructure created the perfect foundation for attracting international talent. What began as a modest team of 30 has now grown to more than 500 people in just two years, serving an expanding roster of global clients who rely on the region’s agility and diversity.
The heart of Rathore’s leadership is a deep commitment to people, something that has shaped both the culture and reputation of the Thailand hub. TP has earned multiple workplace awards under its direction, and much of that recognition stems from how employee well-being is prioritized. This became especially clear during a rare and powerful earthquake, an event the region had not seen in decades. As chaos unfolded and many employees lost access to their homes, Rathore and his team activated a fully prepared continuity plan. Housing was secured immediately, hotel conference rooms were transformed into functioning offices, and operations returned to normal within 24 hours without any downtime or loss of revenue for clients. The response demonstrated resilience, preparedness, and genuine care, earning industry awards and becoming a defining moment in the hub’s history.
What continues to set Rathore apart is his ability to bring together people from around the world and build a culture where they thrive. The Thailand hub has become a true crossroads of global talent, with employees representing more than a dozen nationalities and speaking fifteen languages. Training rooms often include professionals from Korea, Japan, the Philippines, Greece, Costa Rica, and Thailand, all learning and collaborating under one roof. Rathore views this multicultural mix as a strategic advantage, one that strengthens service quality and fosters understanding across borders. The environment supports newcomers with housing assistance, family support programs, and resources that help them feel at home from the moment they arrive.
As digital commerce and online engagement continue to grow rapidly across Asia, Rathore’s teams play a central role in helping global brands scale responsibly. They manage customer experience, protect brand integrity, support social media engagement, and uphold trust and safety standards for some of the world’s largest platforms. Whether responding to emerging trends in pop culture or helping companies navigate fast-moving online conversations, the teams in Thailand ensure that global brands maintain authenticity while expanding at speed. Their work touches technology, retail, entertainment, and online communities, all while grounding every interaction in empathy and cultural understanding.
Despite the complexity of global operations, Rathore’s guiding philosophy remains refreshingly simple: focus on people, and success will follow. He credits the hub’s low employee turnover and award-winning culture to this principle, emphasizing that growth happens naturally when individuals feel valued, supported, and encouraged to bring their best ideas forward. His leadership shows that operational excellence is not built on systems alone but on the collective strength of inspired, well-cared-for teams.
As TP continues expanding across more than 90 countries with hundreds of thousands of employees, the Thailand hub stands out as a model for what modern global operations can be. Under Himanshu Rathore’s leadership, it has become a place where diverse talent, adaptive thinking, and a strong sense of community come together to shape the future of customer experience. His story illustrates how vision and humanity can transform not only a workplace but an entire region’s role in the global economy.
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