When natural disasters strike, they leave behind more than physical destruction. They leave homeowners, business owners, and property owners feeling powerless, alone, and unsure where to turn. Insurance Claim HQ was founded to fill that gap. Based in Metairie, Louisiana, and led by founder Galen M. Hair, the firm exists not just to fight insurance companies in court but to serve people when they feel abandoned. That service-first mission has become the heart of everything they do.
Insurance Claim HQ is a property casualty insurance law firm with a national reach. However, its reputation has grown not through advertising, but through action. The firm is known for showing up with real help in real moments of crisis, whether that means helping a family recover financially or bringing comfort items like blankets or stuffed toys to ease a child’s fear after a disaster. That mix of legal expertise and human compassion is what sets Insurance Claim HQ apart and drives its relentless outreach and growth.
A Purpose Bigger Than Legal Wins
Insurance Claim HQ represents policyholders across the country. They focus on turning denied or underpaid claims into real recoveries for people who simply want to rebuild their lives. Their cases range from hurricane, wind, and hail damage to flood claims, vandalism, and theft.
Many clients first come to them after being ignored or lowballed by their insurers. The legal team steps in to challenge unfair delays and denials. Their commitment begins early by offering free advice, educational resources, videos, and downloadable guides to help people understand their rights and protect their property. This outreach empowers policyholders to take steps to safeguard their claims and confidently navigate the recovery process, whether or not they become clients.
Galen reflects on the company’s philosophy, stating, “Going above and beyond for clients is not just about meeting their expectations; it’s about exceeding them and making a real difference in their lives.”
Insurance Claim HQ’s structure reflects that mission. They have intentionally built a client success team dedicated to communication, updates, and client care throughout the claim process. Their hiring process focuses on shared values, with every team member chosen for a commitment to integrity, compassion, and service.
Galen himself invests heavily in his own leadership development. His goal: to lead a firm that puts people first and makes help accessible for every person who needs it.
Turning Disaster Into Justice
The firm’s record of client victories is impressive. According to Insurance Claim HQ, they have recovered over $1 billion for more than 70,000 clients. These results include cases where insurers initially offered little to nothing.
In one well-known case, a Lake Charles homeowner devastated by Hurricanes Laura and Delta was offered only $50,000 by the insurer. Insurance Claim HQ stepped in and secured a final settlement of over $9 million, transforming that family’s recovery. Another family, left homeless after a fire, turned to the firm when their insurer refused to pay. Insurance Claim HQ fought and recovered $825,000, allowing the family to rebuild.
These victories reflect the firm’s deep understanding of insurance company tactics and their refusal to settle for lowball offers. After Hurricane Laura, a client shared, “I was blessed when the firm handed my case to Mary. From the very beginning, she took the stress away and fought hard. In the end, I got everything I needed and wanted. I would highly recommend the firm and would use them again. If I could add stars, I would add an additional five.”
However, beyond court wins, these cases show the firm’s bigger purpose: to restore dignity, stability, and hope to people facing disaster.
Expanding Reach and Continuing the Mission
Based in Louisiana, Insurance Claim HQ now serves clients in Florida, Alabama, Mississippi, Texas, Georgia, Massachusetts, Illinois, and Washington, D.C. Their expansion has been deliberate, not ego-driven. They only expand where they can maintain the same level of personal service and client care.
Their outreach model combines local knowledge with national strength so they can respond quickly to disaster areas. That dedication has won them an A+ rating from the Better Business Bureau, as well as the confidence of clients and professionals in the industry. Many public adjusters, contractors, and even other lawyers refer tough claims to them, knowing they will fight for fair results.
Galen captures their approach simply: “Navigating insurance claims can feel overwhelming. We exist to level the playing field and give people back their voice.” This philosophy instills confidence in clients.
As disasters continue to strike communities across the U.S., Insurance Claim HQ remains focused on that mission. They show up when others won’t. They offer not only legal help but also compassion, education, and reassurance. That steady combination of heart and legal strength is why clients continue to refer family and friends after their own cases are resolved.
