In this episode, Sebastian Rusk interviews Jim Wong, Vice President of Engineering at Aircore, leading provider of infrastructure powering global social transformation with real-time communication tools. Jim Wong shares insights on how real-time audio and video—based on WebRTC—can enhance customer engagement and meet the needs of today’s consumer. He also discusses how Aircore helps businesses of all kinds deal with remote collaboration.
Also Read: 10 Best Practices for Managing Online Communities and Driving Engagement
With over 25 years of experience as an engineer and leader, Jim previously served as the Architect and Director of Platform Engineering at SugarSync, a software development company providing secure cloud storage and file-sharing services. At SugarSync, he led the team responsible for the core client-server synchronization framework and developed a flexible and scalable system to store petabytes of data and billions of end-user files.
Jim also served as a Principal Architect at vLine, a Platform-as-a-Service (PaaS) for messaging and real-time audio and video communication.
Jim holds a master’s degree in Computer Science from the University of Illinois.
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Timestamps:
- Introduction of Jim Wong – 00:29
- What is Aircore, and how does it work? – 01:14
- The importance of customer loyalty – 04:33
- Using gamification to drive engagement – 06:19
- How Aircore helps businesses turn social media channels into revenue streams – 09:20
Notable Quotes:
- “Social media is a double-edged sword. It can either make or break your brand.” – Jim Wong – 01:46
- “Brand loyalty is everything. Without it, your business won’t survive in the long run.” – Jim Wong – 04:46
- “Gamification is a powerful tool that can turn mundane tasks into something fun and engaging.” – Jim Wong – 06:29
