The Grit Daily Startup is the must-listen-to podcast featuring host Sebastian Rusk. With a background in tech startups, Sebastian brings expertise and enthusiasm to each episode. Recently, Sebastian sat down with Brian Gilman, Chief Marketing Officer for IntelePeer, a communications application platform. Together, they discussed the future of automation and the challenges of getting the cultural piece right in the startup process.
Brian Gilman shared that though automation has drastically changed in the past years, customers still have the same goal: How do I get from one human to another as quickly and effectively as possible? Automation means that customers are able to self-serve and have their calls isolated from agents, but that’s just the easy part of the startup process, according to Gilman. He believes the biggest challenge is finding the right people to trust and rely on for the growth and success of the business.
Through conversations like these, Sebastian and guests discuss innovative ideas and new ways of thinking about entrepreneurship and startups. The Grit Daily Startup is an invaluable source of information and inspiration for anyone with an interest in the tech world.
The Benefits of IntelePeer Communication Platform with Brian, CMO of IntelePeer
The Impact of Automation on Customer Service
The Cultural Challenges of Starting a Business